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Consumer Agreement

Customer Agreement for using

LUSSONI Online Store and Website

Introduction

  • These Terms & Conditions (T&C) constitute a binding agreement between you (‘the Customer’) and Gorgia LLC (‘the Company’) and govern only the use of the Lussoni.ge website and online store. The website and/or related services, including any communications made by the Company to Customers regarding the services offered, are hereinafter collectively referred to as the Lussoni.ge platform.
  • Please read the Terms of Use carefully before using the website.
  • All Customers who wish to use the Lussoni.ge website are obliged to agree and follow the T&C below. The administration of Lussoni.ge reserves the right, at any time, unilaterally, in accordance with the law, by publishing on the same website, to make changes to these conditions without further additional consent of the Customer.
    • VISA or MASTER CARD at the lussoni.ge website.
    • Transfer to the bank account based on the invoice (Note: if the delivery rate is not calculated automatically, the Customer must wait for a new invoice, which will indicate the calculated delivery rate).
    • Online installments - different banks have different procedures for online installments. In some cases, it may be necessary to physically visit the site and sign a contract.
    • Where necessary, the Company operator can, at the Customer 's request, help the Customer fill out the installment application.

In order to register on the platform, the Company collects the Customer's personal data, namely, name, surname, e-mail address, directly from the Customer in compliance with the Law of Georgia on Personal Data Protection and within the relevant objective.

In order to purchase an item placed on the web page (without registration on the platform), the user's personal data, in particular, name, surname, personal number, phone number, e-mail address, place of delivery of the item, is obtained by the Company directly from the user in compliance with the Law of Georgia on Personal Data Protection and within the relevant objective.

In order to purchase an item placed on the website (the user is registered on the platform), the Company collects the user's personal data, namely, name, surname, personal number, phone number, e-mail address, place of delivery of the item, directly from the user in compliance with the Law of Georgia on Personal Data Protection and within the relevant objective.

  • Given that the Customer wishes to open a personal account on the platform operated by Lussoni.ge, so that the Customer can purchase through the platform, and the Company can sell its own products, the Company and the Customer agree to enter into an agreement for the following:
  • opening of an account by the Customer;
  • sale of products placed on its platform by Lussoni.ge and delivery to the Customer;
  • payment of fees by the Customer;
  • calculation of commission from sales made through the platform and payment method;
  • closing of the account;

 

1.Definition of terms

1.1.The terms and definitions used in these Conditions shall have the meanings set forth below, unless the context clearly indicates otherwise:

1.1.1 Account means an account registered by the Customer on the website;

1.1.2 Authorization means access to the user's personal account and includes any action defined in Article 6 of these Terms and Conditions;

1.1.3 Terms of Use means these T&C, together with any other terms and/or conditionsm which  these Terms of Use, by appropriate reference, deemed to be part of these T&C and govern the Customer’s access to and use of the website, including those related to any content, features and services, which is offered on the website;

1.1.4 Website means Lussoni.ge through which the service is offered;

1.1.5 Customer means a legal or natural person who meets the requirements set forth in these T&C and wishes to purchase the Company's products through the Lussoni.ge platform;

1.1.6 Company means Gorgia LLC Lussoni.ge, which is registered and exists in accordance with the legislation of Georgia, (registered on 14.07.2008, identification No. 245621288, legal address: 10, Sokhumi St. Batumi;

1.1.7 Customer, Customers means a Customer registered on the Lussoni.ge website;

1.1.8 Parties means the Company and its customers;

1.1.9 Lussoni.ge platform means the platform operated by Lussoni.ge, which includes without limitation the Lussoni.ge website;

1.1.10 Operation/transaction means any operation/transaction performed by the Customer in connection with the personal account and/or services;

1.1.11 Universal identifiers means a set of data provided to the Customer by Lussoni.ge, using which they are registered in the identification system and have the opportunity to use a number of Lussoni.ge remote services and/or remote service channels;

1.1.12 Access code(s) means codes, passwords, username, identification code, universal identifiers and/or other confidential information that Lussoni.ge may provide to the Customer to access various services;

1.1.13 Agreement means an agreement signed between the Customer and Lussoni.ge, which includes these T&C and its annexes, if any;

1.1.14 Stock, in stock means the product availability status, which is intended only for the online store and does not provide information about the stocks of any physical branch of the Company;

1.2. Where the context allows, words denoting the singular number shall mean the plural and vice versa. 

 

2. REPRESENTATIONS AND WARRANTIES

By agreeing to these T&C, the Customer confirms that:

2.1. they are a legal entity established in accordance with the legislation of Georgia or a natural person who has reached the age of 18;

2.2. they have full (unlimited) capacity, are not under the influence of narcotic, alcoholic, psychotropic or toxic drugs, are not under the influence of error, fraud, pressure, threats or any other unlawful influence and are not the object of violence, threats, deception, misrepresentation or any other prohibited action on the part of Lussoni.ge or any third party, are fully aware of the content of the manifestation of their will, the essence of the provisions of the T&C and the legal consequences arising therefrom;

2.3. the Customer has full authority (or will obtain appropriate authority) to sign and perform the obligations under these T&C or any other agreements and applications;

2.4. they have become familiar with the T&C and they are acceptable to them;

2.5. all data presented thereby is accurate;

2.6. the Customer is not engaged in or participating in any illegal activities (including money laundering, arms trafficking, terrorism or other illegal activities) under the laws of any jurisdiction (which includes the laws of Georgia and the laws of the country of which the Customer is a citizen);

2.7. when opening a personal account and for the entire period of validity of the Agreement, their activities and/or actions are/will be in compliance with local and/or international legislation;

2.8. their action is not/will not be aimed at deceiving Lussoni.ge and/or any third party. Taking into account the mentioned principle, the document and/or information submitted thereby to Lussoni.ge for the conclusion of the Agreement or based on it and at the time of its presentation is/will be true, accurate and complete;

2.9. they will conscientiously, completely and carefully fulfill the obligations assumed by the T&C;

2.10. they agree that after the opening of the personal account and until the termination of the Agreement Lussoni.ge would have the right  to search/verify and process any information specified by or related to the Customer, including personal information and/or universal identifiers;

2.11. the Customer immediately informs Lussoni.ge in writing of all the circumstances(s) that may conflict with their stated representations and/or lead to a breach of said warranties;

2.12.Lussoni.ge enters into the Agreement based on the representations, warranties and obligations contained in these T&C and considers them to be a part of the Agreement. Accordingly, after the conclusion of the Agreement, the violation of the representations, warranties and obligations provided for in this article shall be a sufficient reason for Lussoni.ge to unilaterally refuse to provide all or any of the services provided for in the Agreement.

 

3. usING THE full service of Lussoni.ge

For using the full service of LUSSINUI.GE: 

3.1. The Customer shall register on the Lussoni.ge website;

3.2. For registration, the Customer shall specify the first name, last name, e-mail and password, which only they know, and the system does not store it in an open form, but stores a hashed version of it, which is not accessible to anyone except the owner;

3.3. After completing the registration, the Customer shall select the desired product or products on the web page and add them to the cart in order to buy them;

3.4. To complete the purchase, the Customer shall fill in additional information on the purchase page: personal number, mobile number, actual address, choose the delivery and payment methods they want and complete the purchase procedure;

3.5. In order to create additional comfort for the Customer and to simplify the process, the presence of a simplified form is allowed in the purchase process, which implies a smaller number of fields to be filled. In this case, the operator of the Company will contact the Customer in order to fill in the necessary additional information.

3.6. The Company may cancel the registration and the Customer's account, if the violation of the requirements stipulated by this Agreement or the law and dishonest action is detected;

3.7. Detailed instructions for purchase and payment at the online store can be found here.

 

4.  Registered Universal Identifiers

4.1. Customer's name – one of the parameters automatically defined by the centralized identification system, necessary for the authorization to receive remote services;

4.2. Password – one of the parameters required for authorization to receive the centralized remote service, which the Customer defines upon registration in the centralized identification system, through the remote service channel(s) selected by Lussoni.ge or through another communication channel. The password is subject to further update/change at the Customer's request;;

4.3. Mobile phone number – the phone number on which the Customer receives the one-time access codes and one-time passwords (if any) required for the operations specified by the centralized remote service;

4.4. Customer's personal number - identification number;;

4.5. Customer's e-mail address - a unique identifier and e-mail address to which the Customer receives the access codes and passwords (if any) necessary to perform the operations specified by the centralized remote service. In order to receive centralized remote services, the Customer may define the obligation to perform authentication by simple (use of name and password) or complex (use of name, password and one-time code) authentication method. The authorization method for using each relevant remote service channel(s)/services is also registered in the centralized identification system;

4.6. For service improvement and/or security purposes, the Company may define additional or different Customer identifiers


5. Authorization

 

5.1. After registering an account, the Customer shall undergo authorization, which is necessary to use the full capabilities of the website (existence of own profile/account and related functions);

5.2. Authentication shall be performed through Universal Customer Iidentifiers.

 

6. Selection of the product desired by the Customer, placement of the order and receipt

6.1. With or without authorization, customers can access various information and make purchases through the navigation buttons on the site.

6.2. By means of the search or other navigation buttons on the site, customers select the desired product category, after which they are allowed to filter the data according to the desired price category, product characteristics and/or other offered data.

6.3. The Customer can purchase an item using two different standard and fast methods (‘Fast Method’ or ‘Standard Method’):

6.4. When purchasing using the Standard Method:

6.4.1 Customers select and place the desired product in their cart by clicking on a specially designed button.

6.4.2 After placing the product in the cart, the Customer will be redirected to the purchase and payment page, where the cost of the product may include the cost of various services (e.g. delivery, installment pricing) and place the order.

6.5. When purchasing with the Fast Method:

6.5.1 Customers select the product they want and click the Fast Purchase button;

6.5.2 After clicking the button, an additional window will appear where one can choose the payment method. In case of payment by plastic card, one will be redirected to the purchase page, where the process continues according to the Standard Method. In case of choosing other payment methods, the Customer shall fill in the required information and register the order. After that, in order to fill in additional necessary information, they will be contacted by the Company operator.

6.6. The Customer will be able to receive the products purchased through the Lussoni.ge platform within 2 working days in Tbilisi, and 3-5 working days in the regions after the amount is reflected in the Company's account.

6.7. Purchased products are delivered to all regions of Georgia, which the Customer can select on the purchase page.

6.8. The terms of delivery are as follows:

6.8.1 In case of payment by plastic card VISA / Master Card, delivery shall be made within 2 working days in Tbilisi, and within 3-5 working days in the regions;

6.8.2 In case of payment by bank transfer based on the invoice, delivery shall be made within 2 working days in Tbilisi, and within 3-5 working days in the regions after the amount is reflected in the seller's bank account;

6.8.3 In case of online installment purchase, delivery shall be made within 2 working days in Tbilisi, and within 3-5 working days in the regions after the amount is credited to the seller's bank account;

6.8.4 Delivery shall be made to the address only, without delivery to the floor.

6.9 Payment shall be made by the following methods:

6.9.1 According to the delivery method selected on the purchase page, payment can be made by credit card and online transaction; through online installments or bank transfer.

6.9.2 In case of delivery from the branch, all available payment methods shall be valid.

6.9.3. Orders are processed between 10:00 and 18:00. Orders placed after 6 pm or on Sundays shall be processed the next business day.

 

7. Settlement between Lussoni.ge and the Customer

7.1. The Customer can pay by credit card, which implies agreeing to these T&C.

7.2. When paying by credit card, the recipient of the transfer shall be the Company..

7.3. The Company shall support the Customer in solving the problem arising when paying by credit card through the Сustomer Service Center.

7.4 The Customer's obligation to the Company will be considered fulfilled from the moment when the cost of specific products and the commission charged to the Customer are fully reflected in the relevant bank account of the Company.

7.5 The Buyer shall settle with Lussoni.ge using the following payment methods:


8. The procedure for reimbursement of the cost of transportation services

In case the Customer withdraws from the Agreement, they will not be charged any costs (including delivery costs), unless the Customer has chosen a more expensive delivery service than the standard delivery one offered by the trader or the price of the goods has been reduced as a result of a benefit that is not related to determining the nature, characteristics and functioning of the goods. The obligation to cover the difference arising as a result of the reduction in the price of the goods shall not be borne by the Customer, if the trader has failed to provide them with full information about the right to refuse the Agreement provided for by law.