Terms and Conditions
Terms and conditions
General conditions for using of the Lusson store and web site
Definition of the terms: buyer, seller, user implies as a natural person, as well a legal entity.
Introduction
• The present terms and conditions are the agreement with mandatory power concluded between you and “Lusson” LLC (hereinafter the “company”) and regulates only using of the web site of Lussoni.ge and online store. Web-page or/and the services related to it, including any kind of communication implemented toward the clients of the company with regard to the offered services, hereinafter collectively referred, as the platform of Lussoni.ge;
• The personal information, that is obtained by the company from you or third entity, will be processed according to the confidentiality policy defined in the present terms;
• By agreeing to the Lussoni.ge Terms and Conditions of Use, you also agree to privacy and personal data protection policy of Lussoni.ge;
• By agreeing to the Lussoni.ge Terms and Conditions of Use, you also agree to the item return/exchange policy of Lussoni.ge;
• Because the user has a desire, to open a personal account at the platform operated by Lussoni.ge, accordingly, in order for the user to purchase through the platform, and the company to sell its own products, the company and the user agree to enter into an agreement based on which will be done:
• Opening of the account by the user, use by Lussoni.ge to sell and deliver products placed on its platform to the user, payment of fees by the user, calculation of commission from sales made through the platform and payment method, as well as closing the account;
• Please, before using the web site, carefully read the present terms of using;
• All user, who wants to use the web site of Lussoni.ge is obliged to accept and follow the below given terms and conditions. The administration of Lussoni.ge reserves the right, at any time unilaterally in compliance with the legislation, by publishing on the same web site, to make changes to these conditions without further additional consent of the user.
• Lusson LLC will notify the user about the mentioned change by sending a message to the mail and/or Lusson profile;
Force-majeure
• Neither party shall be liable for failure to fulfill the obligation wholly or in partially, if the failure is caused by natural and technological disasters, fire, acts of war, governmental decisions, these events started or developed after the purchase of the order.
• If any of the listed circumstances directly affects to the term of performance of the obligations assumed by the party specified by these user’s terms and conditions, this term will be extended according to the duration of the force majeure circumstance.
• The party which is faced with a force majeure circumstance is obliged to notify the other party about such a circumstance, its possible duration and termination.
• The facts given in the notification should be confirmed by the relevant regional: commercial, industrial, or other competent authority.
• Failure to notify or late notification deprives the party of the right to use the above force majeure events as a basis for exemption from liability.
1. Definition of the terms
1.1. The terms and explanations used in the present conditions have the below defined meaning, except the cases, if the context of the document clearly indicates otherwise:
1.1.1. Account - means the account registered at the web site by the user;
1.1.2. Authorization - means access to the user's personal account and includes any action defined in article 6 of these Terms and Conditions;
1.1.3. Terms of use - means these terms with any other terms and/or conditions, which these terms of use, by appropriate reference, are deemed to be part of these terms and which govern the user's access to and use of the web site, including those related to any content, functions and services, which is offered on the web site;
1.1.4. Web site - means Lussoni.ge, through which is offered the service;
1.1.5. User – legal or natural person, who meets the requirements set forth in these terms and wishes to buy the company's products through the Lussoni.ge platform;
1.1.6. Company, Gorgia LLC Lussoni.ge, which is registered and functioning according to the legislation of Georgia, (registered on 14.07.2008 identification №245621288, legal address: #10 Sukhumi str., c. Batumi;
1.1.7. User, users – means the user registered at the web-page Lussoni.ge;
1.1.8. Parties – means the company and its user;
1.1.9. Lussoni.ge platform – the platform operated by Lussoni.ge, which without any limitation includes the web site of Lussoni.ge;
1.1.10. Operation - any operation performed by the user in connection with the personal account and/or services;
1.1.11. Universal identifiers – unity of the data provided to the user by Lussoni.ge, using which he/she is registered in the identification system and has the opportunity to use a number of Lussoni.ge remote services and/or remote service channels;
1.1.12. Access code(s) - codes, passwords, username, identification code, universal identifiers and/or other confidential information that Lussoni.ge may provide to the user to access various services;
1.1.13. Agreement – the agreement concluded between the user and Lussoni.ge, which includes the present terms and conditions and its annexes, if any;
1.1.14Stock, in stock - product availability status, which is intended only for the online store and does not provide information about the stocks of any physical branch of the company;
1.2. Where the context allows, words denoting the singular number shall mean the plural and vice versa.
Obligations of the seller
• The seller is obliged to give the goods relevant to the conditions considered under the agreement to the user;
• The goods are deemed as relevant to the conditions considered under the agreement, if it is relevant to the description given by the seller to the user and it has the same features, as had the sample of the goods represented by the seller to the buyer.
• In case of non-existence of the description given by the seller to the buyer, the goods are deemed as relevant to the conditions considered under the agreement, if they are useful for the purpose that the user informed to the seller during conclusion of the agreement and to which the seller agreed.
Responsibilities of the parties
• Each party has a right to request a full, proper and honest performance of the obligations imposed by the second party.
• The parties undertake to compensate each other for the damages caused resulted of their full or partial non-fulfillment or improper fulfillment of their obligations in accordance with the legislation, and the compensation of damages does not release the parties from the fulfillment of their obligations.
2. Statements
By agreeing to the present terms and conditions, the user confirms, that:
2.1 Is a legal entity established in accordance with the legislation of Georgia or an individual who has reached to the age of 18 and has legal capacity;
2.2. Has a full (unlimited) capacity, is not under the influence of narcotic, alcoholic, psychotropic or toxic drugs, is not under the influence of error, fraud, pressure, threats or any other illegal influence and is not the object of violence, threats, deception, misrepresentation or any other prohibited action by Lussoni.ge or any on the part of the third party, he/she is fully aware of the content of the manifestation of his/her will, the essence of the provisions of the terms and conditions and the legal consequences arising from it;
2.3. The user has a full authority (or will get the relevant authority), to sign and perform the obligations considered under these conditions or any other agreement or application;
2.4. To become aware of the terms and conditions and it is acceptable for him/her;
2.5. All data submitted by him/her is accurate;
2.6. The user is not involved or participate in any illegal activity (including money laundering, arms trafficking, terrorism or other illegal activities) under the laws of any jurisdiction (which includes the laws of Georgia and the laws of the country of which the user is a citizen);
2.7. During opening of the personal account and whole effectiveness period of the agreement his/her activity or/and actions are/will be in compliance with local and/or international legislation;
2.8. His/her action is not/will be aimed to deceiving Lussoni.ge and/or any third party. With consideration of the mentioned principle, the document and/or information submitted by him/her to Lussoni.ge for the conclusion of the agreement or based on it and at the time of its presentation is/will be true, accurate and complete;
2.9. He/she will conscientiously, completely and carefully fulfill the obligations assumed by the conditions;
2.10. He/she is agree, after opening of the personal account, before termination of the agreement, to allow Lussoni.ge to search/verify and process any information specified by the user or related to him/her, including the personal information and/or universal identifiers;
2.11. The user immediately will notify the Lussoni.ge about all these circumstance(s), which may be in conflict with its mentioned statements and/or cause a breach of mentioned warranties;
2.12. Lussoni.ge concludes the agreement based on the statements, warranties and obligations given in these conditions and considers them as conditions of the agreement. Accordingly, violation of the statements, warranties and obligations provided in this article after the conclusion of the agreement is a sufficient reason for Lussoni.ge to unilaterally refuse to provide all or any of the services provided for in the agreement and conditions.
3. To use the full service of Lussoni.ge
3.1 Buyer will be registered at the web site Lussoni.ge;
3.2 For registration, the buyer specifies the name, surname, e-mail and password, which only he/she knows, and the system does not store it in the open form, but stores a hashed version of it, which is not accessible to anyone except the holder;
3.3 For registration or/and completion of ordering process, the user should indicate the box, that agrees confidentiality policy and terms, service terms, exchange/return policy of Lussoni.ge. It is mandatory, that the mentioned box should be marked, in order to create comfort for the user and simplify the process;
3.4 After completion of the registration the buyer choses the desired product or products on the web site and adds them to the cart in order to buy them;
3.5 For completion of the purchase, the user fills the additional information on the purchase page: personal number, mobile number, actual address, chooses the delivery and payment methods he/she wants and completes the purchase procedure;
3.6. In order to create an additional comfort and simplify the process for the user, during the purchase process is allowed an existence of the simplified form, which means a fewer box to be filled. In this case, in order to fill the necessary additional information, the buyer will be contacted by the operator of the company.
3.7. The company has a right to cancel a registration and the user’s account, if there will be fixed a violation of the requirements considered under the law or this agreement and dishonest action;
4. Registered universal identifiers
4.1. User name – one of the parameters automatically determined by the centralized identification system, necessary for implementation of authorization to receive remote services;
4.2. Password – one of the parameters required for authorization to receive the centralized remote service, which the user defines himself/herself upon registration in the centralized identification system, through the remote service channel(s) selected by Lussoni.ge or through another communication channel. The password is subject to further update/change at the user's request;
4.3. Mobile telephone number – the telephone number on which the user receives the one-time access codes and one-time passwords (if any) required for the operations specified by the centralized remote service;
4.4. Personal number of the user – the identification number;
4.5. E-mail address of the user - a unique identifier and e-mail address to which the user receives the access codes and passwords (if any) necessary to perform the operations specified by the centralized remote service. In order to receive centralized remote services, the user may define the obligation to perform authentication by simple (use of name and password) or complex (use of name, password and one-time code) authentication method. The authorization method for using each relevant remote service channel(s)/services is also registered in the centralized identification system;
4.6. For the purposes of the service improvement and/or safety, the company may define additional or different user’s identifiers.
5. Authorization
5.1. After registration of the account, the user authorizes, that is required for using of the whole capabilities of the web site (existence of own profile / account and functions related to it);
5.2. Authorization is implemented through the user’s universal identifier.
6. Selection of the desired product by the user, posting of the order and receive
6.1. With or without authorization, users can have an access to various information and make purchases through the navigation buttons on the site.
6.2. Through the search or other navigation buttons placed on the site, the user selects the desired product category, after which he/she is allowed to filter the data according to the desired price category, product characteristics and/or other offered data.
6.3. The user can buy the item by two different standard and quick methods (hereinafter “quick method” or “standard method”):
6.4 The user can buy the item by transferring the amount of money at the following accounts: GE07BG0000000967345600; GE88TB7207536050100003.
6.5 The seller, is obliged to ensure the processing of the user’s order within 14 working days from the moment of crediting the money to the Lusson’s bank account. The term for delivery of the item to the user should not exceed 2 business days after the processing of the order, except the exceptional cases.
- In particular: if the production should be made by order, after processing of the information will be made it during 10-14 business days, and will be delivered during 4-5 business days after production.
- If the products selected by the user are not available in the branches located throughout Tbilisi, then it is necessary to move them from other branches, in which case a period of 14 business days is determined for the delivery of the products after processing the order.
- Also, an exceptional case is a large-scale promotional period (birthday of Lusson, black Friday, New Year’s discounts). during which the estimated time of delivery of products is 10 business days from processing.
6.6 The order is deemed as completed upon delivery of the item to the user.
6.7 In case of inability to deliver the item to the user, the order will be canceled and the amount paid will be returned to the client.
6.8 The user is obliged, to check the features of the order upon its delivery.
6.9 The seller is obliged to give all documents related to the order to the client, if requested.
6.10 Use of courier services throughout Tbilisi is free depending on the price of some items, while the standard one starts from 8 GEL and depends on the weight of the item.
6.11. When buying by standard method:
6.11.1. By clicking on a specially designed button the user selects and places the desired product in his cart.
6.11.2. After placing the product in the cart, the user will be redirected to the purchase and payment page, where the price of the product may be charged for the various services (e.g. delivery, installment payment) and place the order.
6.12. When buying by quick method:
6.12.1. The user selects the desired product and clicks to the button “quick purchase”.
6.12.2. After clicking to the button, an additional window will appear where you can choose the payment method. In case of payment by plastic card, you will be redirected to the purchase page, where the process continues according to the standard method. In case of choosing the other payment methods, he/she fills in the requested information and confirms the order. After which, in order to fill in additional necessary information, he/she will be contacted by the company.
6.12.3. The user has a right to return or exchange the purchased item according to the attached return/exchange policy.
6.12.4. Purchased products will be delivered to all regions of Georgia, which the user can select on the purchase page.
6.13 Payment will be implemented by the following methods:
6.13.1. In case of taking from the branch all existing payment methods are effective.
6.13.2 Processing of the orders is made from 10:00 to 18:00 . Processing of the orders made after 18 hour or Sunday 18 will be implemented at the next business day.
7. Payment between Lussoni.ge and the user
7.1. The user can pay by credit card, that includes agreeing to these terms and conditions.
7.2. In case of payment by credit card, the receiver of the transfer is the company.
7.3. The company will support the user in solving the problem arising when paying by credit card through the customer service center.
7.4 User’s obligation toward the company will be considered as completed from the moment, when the cost of specific products and the commission charged by the user are fully deposited at the relevant bank account of the company.
7.5 The buyer pays to Lussoni.ge through the following payment methods:
• By VISA or MASTERCARD card at the web site: www.lussoni.ge • Transfer at the bank account based on the invoice (note: in case, if the shipping rate is not calculated automatically, the user should wait for a new invoice indicating the calculated shipping rate).
• Online installments - different banks have different procedures for online installments. In some cases, may be necessary a physical visit at the site and sign to the agreement.
• If required, based on the user’s desire, the company’s operator can help to the user in filling the installment application.
You can see the full user agreement here.